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Terms and Conditions

  • Payments

    How can I pay for my order?

    You can use any of the payment methods listed when you check out.

    We accept payments via VISA and Mastercard.

    When will my account be charged for my NatureCell order?

    We will not charge you before the order has been shipped. You will receive a confirmation of this event.

  • Privacy Policy

    In order to make a purchase at NarureCell, we need the following information:

    • Name
    • Address
    • Phone
    • Email

    We register personal data in order to process your order.

    Personal data is registered by NatureCell and kept for five years, before we delete them.

    You will always be informed and asked for consent when personal data is collected from our website.

    The owner of NatureCell will have access to registered information.

    The person in charge of data at NatureCell is Allan Gamborg.

    • We do not encrypt customer information
    • We do not transmit customer information encrypted

    Information registered by NatureCell will not be past on or sold to third parties and we do not register sensitive personal information.

    As registered with NatureCell, you have the right to claim your information. These rights are given to you by GDPR. Any inquiry regarding this matter should be directed at info@naturecell.com.

  • Return Policy

    Reclamation right:

    In the unfortunate event of any product irregularities, we will return your payment or deliver a new product. Unless the irregularity is caused by misuse or violent handling of the product.

    For how long do I have the right to file a reclamation?

    You have to file your reclamation within “reasonable time” after you discover the irregularity. Reclamations are accepted for 24 months after purchase unless the products has expired. View individual products for exact expiration date.

    Do you refund return delivery costs?

    If the reclamation is accepted, we will refund reasonable costs of delivery.

    The product should be shipped to:
    Kristiansvej 13
    8660 Skanderborg
    Danmark

    When you return the product, we need a detailed description of the problem.

    Remember to ship the product responsibly and remember to get a confirmation of your shipment and costs.

    Returns:

    If by any reason, you regret the buy of a NatureCell product, you can return it and get a full refund within 14 days after you have received the product.

  • Delivery

    All orders are packed and shipped using local delivery services and costs. View your options at checkout.

    You will receive your order within 5 business days. We provide a tracking code to keep track of your order.

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